Benefits & Options
Superior customer service begins with providing assistance to every type of customer, from beginning developers to experts to everything in between.
Ephesoft has a range of support options to meet these needs:
- Scalability benchmark of certified stacks
- Controlled release model
- Maintenance and updates
- Problem Resolution
- Configuration, compatibility and migration advice
- Upgrade support
- Performance and tuning advice
- Guaranteed response times
If your system is in normal 8×5 production, consider our Gold package which includes an enhanced response time and telephone access to our highly trained Support Engineers.
For mission critical systems we recommend the Platinum package. This gives you peace of mind that all of your serious issues can be dealt with 24 hours a day, every day of the year. Take advantage of our fastest response times.